The IT Staff - Your
Most Important Technology Resource
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Your investment in hardware and software is nothing without the IT staff to make them
work. Mission critical activities performed by the staff include:
- Implement applications, whether off-the-shelf or custom
built
- Manage ongoing operations
- Support end users including Help Desk, training, problem
resolution and responding to general questions
- Enhance Applications through customization or upgrades
While the size of your organization will influence the size
of the IT staff, and alternatives available to provide this support, the bottom line is
that people are needed to make the systems work. |
Your Current IT Staff Environment
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There are a number of dimensions that will
influence the effectiveness of your IT staff, including:
- Do you have the right people
- Are they organized to effectively deliver services to
the end users
- Do they have the right training to do the job
- Do they receive the right feedback to promote
professional and personal growth
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What We Do
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Very simply, The Systems Workshop
will review your current IT Staff from the perspective of the IT function and the end user
community (both internal and external) to identify opportunities for improving
organizational effectiveness. Recommendations
can include:
- Re-deploying (or re-organizing) resources
- Gaps in IT staff resources, including training
- Changes in staffing levels
- Alternative staffing opportunities, including Involvement with
local colleges to provide Intern opportunities
- Enhancements to the current feedback mechanism.
The analysis of the IT Staff is always performed with an eye
towards the constraints of your current budget. |
Our Experience
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The Systems Workshop has
experience in Building and Managing IT Staffs for both
Domestic and Global organizations. We always
strive to instill in the IT Staff the need to have a "business focus" on the
work they do for the organization.
We are strong proponents of the Mentoring
concept to provide feedback and direction for the staff as part of their professional and
personal growth. This will maximize the contribution they make to the organization's
IT program. |
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Highlights
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The effectiveness of your IT staff
includes a number of dimensions: having the right people to do the job, how they are
organized, training and feedback.
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Changes to the IT staff can include
re-organization, filling gaps in required resources, changing staffing levels, intern
programs, training.
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The right feedback mechanism is
essential to insuring professional and personal growth. Part of the feedback
process should include mentoring. |
Case Study
- Global Applications Support Team
"Fast
Track" Consulting
Contact
Us for more information
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